Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Overnight Air Shipping:  For products that qualify for the free overnight air shipping and for orders where it is purchased, overnight shipping orders are usually sent out the next business via common courier with a one business day transit time. This means that an order placed on monday will be shipped on or before Tuesday and will be received sometime Wednesday. An order placed on Thursday will ship on or before Friday and will arrive on Monday, not Saturday or Sunday. Please keep in mind that some common couriers do not operate on certain holidays so that may cause a further delay. Also, some remote delivery destinations may take two business days for delivery.
 
All Other Shipping Methods: The above sequence of events apply for all other shipping methods with the only exception being the transit times respectively.

For orders being exported outside of the United States
: Concours Direct Inc. will not be responsible for any customs, duty, or brokerage fees associated with the transportation of the order and/or any warranty claims.

Product Warranty
All products are tested and inspected by Bully Dog at the factory. Defective products are eligible for warranty exchange. Bully Dog products carry a 1 year manufacturer warranty.  All warranty claims must be handled through the manufacturer.  The manufacturer may or may not cover the shipping charges associated with a warranty replacement and such an arrangement is between the customer and the manufacturer, not Concours Direct Inc..

Cancellation Policy
Any order cancellations after the order is processed will be treated as a return and subject to the applicable restocking fees.
 
Return Policy

All products are tested and inspected by Bully Dog at the factory.

Defective products are eligible for a warranty exchange directly through the manufacturer only.
Bully Dog products carry a 1 year manufacturer warranty.

If the customer does not wish to do an exchange to rectify the defect or work with Bully Dog manufacturer tech support to resolve the issue, then the customer may return the product within the first (30) thirty days. Concours Direct Inc. will allow a return minus all shipping and handling charges incurred by Concours Direct Inc. and a 20% restocking fee. If the product being returned for a refund is not in mint condition and is damaged, scratched, defaced, or missing components or documentation, then Concours Direct Inc. will revoke the return and the customer will need to have it picked up.

To initiate a return or exchange, the customer must notify Concours Direct Inc. via email or fax with a written request stating the reason/issue needed for the return or exchange. Once Concours Direct Inc. receives this request, the customer service department will reply with the RMA number and return instructions.

No packages will be accepted without an RMA number. The return shipping charges to Concours Direct Inc. are the responsibility of the customer. Concours Direct Inc. is not responsible for return or exchanges lost or damaged in transit. By ordering you accept these terms.

INSTALLATION NOTES:

  • THE CUSTOMER IS RESPONSIBLE FOR READING ALL INSTALLATION INSTRUCTIONS PRIOR TO INSTALLATION.
  • CUSTOMER IS RESPONSIBLE FOR IMPROPER INSTALLATION. IF THE CUSTOMER FEELS THAT THEY CANNOT INSTALL THE PARTS CORRECTLY, PER THE INSTRUCTIONS, THEN PROFESSIONAL INSTALLATINON SHOULD BE PERFORMED.
  • BULLY DOG FACTORY PROCEDURE REQUIRES THAT THE CUSTOMER PERFORM ALL SOFTWARE UPDATES TO THE ELECTRONIC DOWNLOADERS PRIOR TO INSTALLATION.
  • ALL TECHNICAL SUPPORT INQUIRIES NEED TO BE DIRECTED TO BULLY DOG TECHNICAL SUPPORT.
  • BULLY DOG, THE MANUFACTURER, RECOMMENDS THAT ALL INSTALLATIONS TAKE PLACE DURING THEIR TECHNICAL SUPPORT HOURS OF OPERATION:
    • TECH SUPPORT CONTACT INFORMATION:
    • TOLL FREE: (866) 285-5936
    • OPEN M-F 9-6PM CENTRAL STANDARD TIME.
Bully Dog Manufacturer Warranty and Disclaimer:

REMEMBER, THESE ARE PERFORMANCE PRODUCTS, USE AT YOUR OWN RISK.

These products are not intended to be used to break the law.  Do not purchae these products until you have carefully read the following agreement. This agreement sets forth the terms and conditions for the use of Bully Dog products. The purchase of Bully Dog products indicates that the buyer has read and understands this agreement and accepts the terms and conditions. Never exceed recommended vehicle or tire top speed ratings.

DISCLAIMER OF LIABILITY

Bully Dog Technologies, LLC. Its distributors, jobbers, and dealers (hereafter Seller) shall be in no way responsible for the product's proper use and service. THE BUYER HERBY WAIVES ALL LIABILITY CLAIMS.  The Buyer acknowledges that he is not relying on the Sellers skill or judgment to select or furnish goods suitable for any particular purpose and that there are no liabilities which extend beyond the description on the face hereof, and the Buyers hereby waivers all remedies or liabilities expressed or implied, arising by law or otherwise, (including without any obligation of the Seller with respect fitness, merchantability and consequential damages) or whether or not occasioned by the Seller's negligence.

The Seller disclaims any warranty and expressly disclaims any liability for personal injury or damages. The Buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the Buyer agrees to indemnify the Seller and to hold the Seller harmless from any claim related to the item of the equipment purchased. Under no circumstances will the Seller be liable for any damages or expenses by reason of use or sale of any such equipment. The Seller assumes no liability regarding the improper installation or misapplication of its products. It is the installer's responsibility to check for proper installation and if in doubt contact the manufacturer.

The Buyer is solely responsible for all warranty issues from the manufacturer.

LIMITATION OF WARRANTY

BULLY DOG TECHNOLOGIES, LLC. (Hereafter "Seller"‚) gives Limited Warranty as to description, quality, merchantability, and fitness for any particular purpose, productiveness, or any other matter of Seller's product sold herewith. The Seller shall be in no way responsible for the products proper use and service and the Buyer hereby waives all rights other than those expressly written herein.

This warranty shall not be extended, altered or varied except by a written instrument signed by Seller and Buyer. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the products kit. All products that are in question of Warranty must be returned prepaid to the Seller and must be accompanied by a dated proof of purchase receipt. All Warranty claims are subject to approval by BULLY DOG TECHNOLOGIES, LLC.

Under no circumstances will the Seller be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product or any other contingent expenses. Under no circumstances will the Seller be liable for any damage or expenses incurred by reason of the use or sale of any such equipment.

IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT: THE BUYER MUST NOT COMPLETE THE ORDER.  SINCE THE BUYER MUST AGREE TO THESE TERMS AT THE TIME OF SALE, THE BUYER CANNOT RETURN THE ITEM FOR A FULL REFUND.

THE COMPLETION OF THE ORDER FOR THESE PRODUCTS INDICATES THAT THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS.

Copyright


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Concours Direct Inc.. The collective work includes works that are licensed to Concours Direct Inc.. Copyright 2003, Concours Direct Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Concours Direct Inc. or purchasing Concours Direct Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Concours Direct Inc. or to purchase Concours Direct Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Concours Direct Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Concours Direct Inc. used in the site are trademarks or registered trademarks of Concours Direct Inc.

Limitation of Liability
Concours Direct Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Concours Direct Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Concours Direct Inc. product is mistakenly listed at an incorrect price, Concours Direct Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Concours Direct Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Concours Direct Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Concours Direct Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Concours Direct Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Concours Direct Inc..

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Concours Direct Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Concours Direct Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Concours Direct Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Concours Direct Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Concours Direct Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Concours Direct Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Concours Direct Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Concours Direct Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Concours Direct Inc. in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Concours Direct Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Concours Direct Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Concours Direct Inc., Concours Direct Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Concours Direct Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Concours Direct Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).